Privacy Policy

Privacy Policy

Introduction

Welcome to https://colorbond-fence-panels-shepparton.thebestlocalpro.com (hereafter referred to as “Colorbond Fence Panels Sheppardon,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from our website visitors, users, and clients.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://colorbond-fence-panels-shepparton.thebestlocalpro.com.
  2. Any applications or services offered through our platform.
  3. Interactions on our social media channels linked to this Privacy Policy.
  4. All communications initiated by us, including emails, newsletters, phone calls, and text messages.

Please note that this policy does not extend to third-party websites, apps, or services you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the ways in which we process personal data during various interactions:

  1. Account Creation: When you create an account with us, we collect your name, contact details, and login credentials.
  2. Transactions: We process payment information when you make purchases on our platform. This includes cardholder data, billing addresses, and order history.
  3. Communication: If you choose to receive newsletters or promotional emails from us, we may use your email address and preferences for targeted communication.
  4. Website Usage: We track user behavior on our site using analytics tools to improve our services.

Personal Data Collection

We collect several types of personal data:

  1. Account Information: This includes your name, email address, and password (hashed and encrypted).
  2. Payment Details: Credit or debit card numbers, expiration dates, and security codes for processing transactions securely.
  3. Financial Records: We may store records of payments made, including banking information (anonymized where possible), for accounting purposes.
  4. Purchase History: Details of products or services you’ve bought from us, along with any associated delivery addresses.
  5. Mobile Device Identifiers: Unique device IDs and mobile app usage data to enhance your experience.
  6. Location Data: Information about your geographical location when you interact with our geolocated services.
  7. Feedback and Reviews: Any comments, ratings, or reviews you provide for our products or services.
  8. Social Media Handles: If you choose to log in via social media accounts, we may collect data from those platforms (with your consent).
  9. Product Preferences: Your choices regarding products, including any customization options selected.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies for the following purposes:

  1. Strictly Necessary: To ensure our website functions as intended, allowing you to navigate and access secure areas.
  2. Preferences: Remembering your language preferences, browser settings, and other customization options.
  3. Analytics: Tracking user behavior to provide insights for improving our services and content.

Users can manage non-essential cookies through our Cookie Manager or adjust their browser settings accordingly.

Data Retention and Deletion

We retain personal data only for as long as necessary, considering legal requirements and the purpose of collection:

  1. Financial records and transaction histories are kept for accounting purposes, usually 5-7 years.
  2. Personal information associated with accounts is stored until the account is inactive or closed.
  3. We periodically delete or anonymize data that is no longer required for original purposes to protect your privacy.

Data Security

We implement robust security measures to safeguard your personal data:

  1. Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols.
  2. Third-Party Processing: We engage secure third-party service providers for specific functions, ensuring they adhere to strict privacy standards.
  3. Access Controls: Our systems have access controls to limit data exposure to authorized personnel only.

Children’s Privacy

We do not intentionally collect personal information from children under the age of 18. If you are a parent or guardian and believe we have collected such data, please contact us at the details provided below, and we will take appropriate steps to delete it.

Your Data Rights (depending on your jurisdiction)

In compliance with various privacy laws, including those mentioned in the “Scope” section, you have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you and its current use.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Request the deletion of your data where there are no legitimate reasons for retaining it.
  4. Restriction: Limit our processing of your data under certain circumstances.
  5. Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data based on legitimate interests or for direct marketing purposes.
  7. Non-Discrimination: Assert your right not to be discriminated against for refusing certain data processing activities.
  8. Appeals/Complaints: File appeals or complaints with relevant supervisory authorities and seek redress if you believe your privacy rights have been violated.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage users to review this page periodically for the latest information.

Contact Us

For any inquiries, data-related questions, or requests related to your privacy:

We are dedicated to handling your personal information with the utmost care and respect for your privacy.